![]() We look forward to working with you to get this resolved. Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread. Once you get the notification, please do the following steps: To get started, we will be sending you a private message to your forums inbox. You are absolutely correct that is too far out for the problem. Now you did state that you have a tech dispatched for. If not then the problem is with the outlet that the Optic box is plugged into.If so then the problem is with a power cord.Take a hair dryer or another electronic piece of a equipment and plug it int to the same plug in the wall.If it is plug directly into the wall unplug it and do a the hair dryer test.If the plug is plugged into a surge protector, plug it in directly into the nearest wall outlet.Unplug the end that is plugged into the power source. ![]()
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